Business Development Representative (BDR) - US

  • Business Development
  • Remote job

Business Development Representative (BDR) - US

Job description

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Business Development Representative (BDR) at CitizenLab

As a Business Development Representative, you will seek new business opportunities for CitizenLab in the United States by reaching out to governments and developing relationships with potential customers. You should be deeply convinced of our mission for more inclusive, participatory, and responsive public decision-making in the public sector, in order to help us get new cities on board in the US. 

Your responsibilities will include:

  • Devise personalized, multi-channel outreach campaigns to governments from start to end;

  • Prospect online and find new opportunities through keyword research, news articles, social media, etc;

  • Gather contact data and reach out to officials using email and cold calling techniques;

  • Lead discovery calls to create new opportunities and hand them over to our team of US Business Developers;

  • Develop technical know-how of the product and help answer questions from prospective clients;

  • Test and develop outreach methods, analyze what worked and what didn't, and re-iterate to reach success from there;

  • Contribute to the continuous development of our sales playbook.


What do we expect from you?

  • You hold a business degree and/or have 1-2 years work experience in a marketing or sales position. Experience with SaaS selling and lead generation techniques such as cold calling is a big plus.

  • Good understanding of U.S. local politics and the public sector, and strong interest in the domain of public governance & community engagement.

  • You are based in the United States (East or West Coast).

  • Enthusiasm, humor, empathy, and the ability to convey this through phone, email, and in-person communication.

  • Organizational skills. You know how to manage timelines, coordinate projects, and get stakeholders involved. You are tech-savvy and enjoy working with digital tools to boost your productivity.

  • Bias towards immediate action and results. You’ve got to love measuring your own progress.

  • Analytical mindset. You use data to validate your assumptions and make informed decisions.

  • Strong communication skills, both orally and in writing.

  • You are fluent in English (written and spoken).

  • Hungry to learn. We invest heavily in making each other better.

  • Most importantly: you can demonstrate a big appetite to improve the functioning of our democracies and the efficiency of public services!

An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!

What can you expect from us?

  • Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
  • Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our international expansion.
  • Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
  • Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
  • Enjoy an informal work vibe with open communication and full transparency on results.
  • Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
  • Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
  • Receive a competitive salary package, incl. perks such as 26 days off, healthcare benefits, 401(k), a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.