Are you passionate about making a difference in the world? Join us on our mission to shape democracies for the digital age! CitizenLab, a social impact scale-up with headquarters in Brussels, is seeking purpose-driven communications specialist to help us revolutionize public decision-making.

Our SaaS platform is already being used by over 400 cities and municipalities in +20 different countries, facilitating two-way communication between governments and their citizens. We aim to make decision-making more participatory, inclusive, and responsive to the needs of all citizens.

Since our founding in 2015, CitizenLab has given +750,000 citizens a direct voice in local politics and has been recognized as the 'Best Social Impact Startup in Europe'. Our success has been featured in outlets such as The New York Times and Forbes.

At CitizenLab, we offer a fast-paced, collaborative, and inclusive environment that allows you to thrive and make a direct impact on society. We're looking for individuals who share our values and want to join us in our mission to have +2.5 million citizens actively participate via our e-democracy platforms in cities across the globe.

Ready to make a difference? Apply now and join us in shaping the future of democracy!

Communications Manager at CitizenLab

As our Communications Manager, you'll be responsible for raising brand awareness and building a strong online presence through social media, newsletters, and webinars. You'll have the opportunity to work closely with our Content Manager, Communications Lead and Head of Marketing to run integrated campaigns and explore and grow new brand channels. Together, you'll collaborate on shared goals around demand generation, ensuring that our brand reaches its full potential. Our six-person Marketing team means that you'll have plenty of opportunities to get hands-on and take ownership of projects. We're looking for someone who isn't afraid of tackling challenges and is ready to make an impact.

At CitizenLab, we offer a dynamic and fast-paced environment where you'll have the freedom to unleash your creativity and make a real difference. Join us on our mission to make public decision-making more participatory, inclusive, and responsive. Apply today and be a part of the change!

Your main responsibilities will include:

1. Developing and executing social media, newsletter, and webinar strategies to raise brand awareness and build a strong online presence.
2. Collaborating closely with the Content Manager, Communications Lead, and Head of Marketing to run integrated campaigns and explore and grow new brand channels.
3. Developing and maintaining relationships with key media contacts and influencers to increase brand visibility.
4. Identifying and implementing opportunities to improve brand positioning and messaging.
5. Managing the visualization of marketing existing designed materials and collateral, including videos, case studies, and whitepapers for social media using Canva.
6. Monitoring and reporting on the effectiveness of marketing campaigns and initiatives.

What do we expect from you?

You like working in a small and agile team with a strong bias for action—we ideate, we experiment, we learn. You are curious, open-minded, and you proactively search for new insights in the field of digital democracy. Besides, you are eager to learn quickly and recognize yourself in the following profile:

• Demonstrable +2y experience in (digital) marketing or communications, including at least one year in social media strategy.

• Expert in the social media marketing domain, as well as a good understanding of digital marketing channels such as email and SEM.

• Tech-savvy and experienced working with digital tools. (Hootsuite, Salesforce, Mailchimp would be a plus). 

• Ability and excitement to work in a fast-paced environment. Team player spirit to thrive in a cross-functional and collaborative set-up.

• Autonomous work style. You have the ability to lead and execute projects from start to finish, thanks to a strong skill set in project management and communication.

• Very good proficiency in English. (German, French, Dutch and other European languages are a plus. )

• Be based in Europe as you would be working mainly with our European team and HQ in Brussels. 

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

• Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.

• Become a key factor in our rapid growth as scale-up, and contribute to our international expansion.

• Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.

• Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.

• Enjoy an informal work vibe with open communication and full transparency on results.

• Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.

• Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.

• Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.